Delete Your Account
Borsa Gold — by Solway
This page explains how to request deletion of your Borsa Gold account and the personal data we store for you. Solway operates Borsa Gold (listed on Google Play as بۆرسەی زێڕ Borsa Gold).
How to request account deletion
Option A — In the app (recommended, immediate)
- Open Borsa Gold on your device.
- Sign in with Google or Apple if you are not already signed in.
- Go to Settings (bottom navigation).
- Scroll to the account section and tap Delete account.
- Read the confirmation message, then tap Delete permanently.
Your account and associated profile data are removed from our servers right away. You will be signed out and returned to guest browsing.
Option B — By email (if you cannot access the app)
- Send an email to info@sol-way.com from the same email address linked to your Borsa Gold sign-in (Google or Apple), if available.
- Include the subject line: Borsa Gold account deletion request.
- Tell us you want your account and associated data deleted. If you signed in with Apple Hide My Email, include any alternate contact email we can use to confirm your request.
- We will verify ownership and complete deletion within 30 days, then reply when it is done.
What data is deleted
When your account is deleted (in-app or after an email request), we permanently remove:
| Data | Action |
|---|---|
| Account profile (email, display name, profile photo URL) | Deleted |
| Subscription and trial status, trial end date, subscription end date | Deleted |
| Sign-in session / tokens stored on your device | Removed locally when you delete the account in the app |
| Firebase Authentication user record (if present) | Deleted |
What data may be kept
| Data | Why it may be kept | Retention |
|---|---|---|
| Anonymous sign-in identifier (OAuth subject ID only, no email or name) | Prevents automatic re-creation of a deleted account when the same Google or Apple ID signs in again | Kept until you contact us to remove it, or up to 3 years from deletion, whichever is sooner |
| Standard server and security logs (may include IP address, timestamps, API paths) | Fraud prevention, abuse investigation, and legal compliance | Typically up to 90 days, unless a longer period is required by law |
| Aggregated, non-identifiable market price and app content | Not linked to your account; public market data shown to all users | Not personal data |
After deletion
- You can continue to browse public (guest) market snapshots without signing in.
- Signing in again with the same Google or Apple account creates a new account; previous subscription or trial history is not restored.
- If you only uninstall the app without deleting your account, your data remains until you follow the steps above.
Questions
For help with deletion or privacy, contact Solway at info@sol-way.com, +964 774 756 3424 (phone / WhatsApp), or Telegram @BG_2026. See also our Privacy Policy and Support page.